Wednesday, June 20, 2007

When it comes to happiness...

One of my freinds told me it is happiness that you would feel when you eat noodle by using two pieces of pencil and find a pair of chopsticks by accident.

I totally agree with it, as sometimes it is very easy to feel that.

However, true happiness would come only if one found out the value of oneself, and you can get it among other people. In other words, when you help somebody and they get better than before, you can recognize your value. When you joined a group working, and you did not make any other differnce in that, you would suspect the reason you are there. I mean "the added value." What I really want to say is the added value to anybody by yourself make you happy.

Monday, June 11, 2007

Authentic Leadership

source
Authentic Leadership
Newsweek
from
http://feedroom.businessweek.com/index.jsp?fr_story=ff3d040da5a16d00e651fdb615b65051606cb47e

summary
This video is an interview with Bill George, the author of the "True North", and Main idea of this video is the meaning of authentic leadership and the way to realize it.
Mr. George explain the Authentic leadership is follow the rule which you think right. In other words, authentic leaders always act according to their conscience. However many leaders have failed to be authentic, as there are a lot of lures in business field which have leaders make wrong dicisions. Also he point out the position of leader is not open to everyone, nor is authentic leadership, and female authentic leaders are unusual.

In addtion, the interviewee told that changing his workplace from the Honeywell, a computer making company, to the Medtronic, his right former company, was his turnig point for thinking about authentic leadership, as the later is more good to make close relationship with employee, to work enthusiastically and to show authentic leadership.

Opinion
This video is helpful to understand the concept of authentic leadership, which is unusual for most people. Also it is reliable, as the interviewee is an author of a book and eminent businessman. However, the concept of authentic leadership is abstract, so it is doubtful that this concept is helpful in the business field. Also, english of this video is too fast to understand.

Thursday, June 7, 2007

Do what you really want!

Steve Jobs, CEO of Apple, gave a speech at the graduation ceremony of Stanford for celebrating student and cheering them up. It consisted of three stories.
First one is about connecting dots. Connecting dots standed for a situation that some experiences that you did in past become unbelievablely helpful in someday. In other words, every experience that you have is kind of dots which will be connected successfully in the future. One of Steve Jobs's connecting dots was taking a caligraphy course in his school. After long years later, what he learned from that course became very powerful for making program of makintosh.
Mr. Jobs also argue that you have to do what you really want to do. Once in the past, he was fired from the company that he founded. After that he had to spend very hard time, but enthusiasm for what he really want to do made him challenge the computer business again, and he could succeed finally. By this example, he insisted listening to your heart says is so important that you have to try to search continually what you want.
Finally, the speaker told about a death. All people do not want to die, but it can play a great role to make people decide right choice when they remind their life is limited. Mr. jobs said he was near to death because of his cancer in pancreas, and it was a precious experience to make him know a value of life and just follow his heart always.
I think what he really want to say is you have to do what you really want to do and it makes your life extraordinary. Connecting dot is just a process to search for what you want, and keeping the meaning of a death in your mind makes you long for what you want. Actually, I found what I really want to do a few months ago, although it is a little bit vague. It is to be a good coach enough to raise great business leaders and I will work any business place where it can be realized. I learned from a company where I did internship that great business leader is also great coach. That lesson was a truth that I was looking for so far, so the speech of Mr. jobs made me totally agree with him.

Saturday, June 2, 2007

leadership in customer service

source
thought on leadership : leadership in customer service
youtube
from http://www.youtube.com/watch?v=zBWweHfr1Do

summary
The main idea of this lecture is importance of customer service and leader's role to create good customer service.
The speaker state customer service play important role as front line of the company. he gives an example of his own. when he had a problem that he leaved his key in his car, he visit customer service center. However, no employee ask him what does he want and nobody is allowed to make decision except manager. As a result, a process to solve the problem become so complicated, and his impression of the company leaved bad for a long time. he emphasize customer service so important that when front line person lie whoe company can be regarded liar.
Furthermore, the speaker argue that leader's role is setting a good example to fulfill what customers really want. (I guess it is a kind of process system of customer service center)

Opinion
This lecture is composed of two part. One is interview for person concern with customer service, and the other is speaker's own lecture. (Actually, I cannot understand first one. Also, some part of lecture could not be understood.) In lecture, he suggest good example to explain customer service. And it help to understand his point. However on the whole the lecture is so hard to understand.

Friday, May 25, 2007

1st homestay

Someday, this was happened after I had arrived in Toronto of Canada.

Homestay Father(HF below this line) : Why was you late to call my wife you are going to late for dinner?

Jay: Oh, Actually I think I don't be late, but..

HF: Don't excuse. Just say sorry.

Jay: Oh, I'm sorry.

HF: And did you complain through your agency?

Jay: Pardon?

HF: Did you complain through your agency? Yes or no?

Jay: Yes, I did.

HF: Do you live with me or with your agency?

Jay: Pardon?(I was too nervous to listen his saying. I had thousands of butterflies in my stomach in that time)

HF: Don't pretend not to understand! You are level 5 student.

Jay: I didn't pretend, and I'm serious!!

HF: You... blah blah blah... (His face flushed with anger, and he said so fast that I could not hear at all)

Jay: You are angry with me.

HF: I don't angry at all! I'm teaching you! (Actually, I heard he was teacher. This is true.)
blah blah blah....(It was so fast again) Do you understand now?

Jay: Yes, I understand. (No, I pretended.)

HF: What was your falt?

Jay: ......

HF: What are you thinking about?

Jay: I'm just searching what is my fault. I mean...

HF: You think you don't have any fault?

Jay: No, I'm just seeking the right words to explain my fault!

HF: Don't excuse! blah blah blah...

I pray that nothing will be happened again like this.

Tuesday, May 22, 2007

Little Miss Sunshine

11. How does the father influence the girl?

The father discouraged the girl, but sometimes he encouraged her. At first, his influence was negitive. When the family ate together in a restaurant, he told his daughter that eating icecream prevented winning the Little Miss Sunshine pageant. This depressed Olive, and she didn't eat her icecream. However, in later time he encouraged his daughter. He gave her good example to execute what grand father always say, the winner is the one who carry out what he is thinking. I think the action he showed at the hospital made her decide to dance on the stages. All in all, the father gave significant influences positively or impositively.


19. What is the father's idea of success? Is the father a winner or a looser? Explain your answer.

He is a winner. the grand father define a winner a person who excutes what remains in one's mind. Also there is a statistical research, and it's results tell us that every people can regret something, but successful people usually regret what he should not have done, in contrast unsuccessful people usually regret what he should have done. The father just did what he believe right. For example, he carried his father's body to Califonia, and he danced on the stage to help her daughter. To sum up, he is a winner whatever his social status is.

Tuesday, May 15, 2007

When it comes to Jay...

Hello~

I'm from seoul, Korea.

26 years old guy majoring business and management in Yonsei University in Korea.

I'm here to study English.

I'd like to enjoy the life in the YUELI

Sometimes it feels difficult to improve english skill.

However, forget it।

I'm going to just bite the bullet!!